Web Survey
Response Codes
5 - Excellent
4 - Good
3 - Adequate
2 - Poor
1 - Unacceptable
How did you hear about us?
World Wide Web
Magazine
Friend
Hotel
Television
Please take a moment to let us know how we are doing.
Online Reservations Service
Please click on your response
Ease of following our Online reservation system
5
4
3
2
1
Did you find our services to be timely and cost effective
5
4
3
2
1
Was the information on our Web clear and concise
5
4
3
2
1
Overall convenience and quality of our Online Service
5
4
3
2
1
Customer service Department
Level of service and friendliness of our staff
5
4
3
2
1
Was the staff knowledgeable on the City and Hotels
5
4
3
2
1
Did the hotel have your confirmation at the time of arrival
Yes
No
When you called in, was your hold time appropriate
5
4
3
2
1
Did the hotel specialist explain the billing procedures
and cancellation policies clearly and effectively
5
4
3
2
1
Overall
Overall, I rate the entire experience
5
4
3
2
1
I would recommend this service to others
Yes
No
Additional Comments or Suggestions